Terms of service
Terms and Conditions
These Terms and Conditions apply to purchases made on trynurture.se and to agreements entered into between you as a customer and Unikum Gruppen ApS.
By completing a purchase or starting a subscription on trynurture.se, you agree to these Terms and Conditions.
1. The Parties
The seller is:
Unikum Gruppen ApS
CVR: 46503376
Lyngby Hovedgade 10 A
2800 Kongens Lyngby
Denmark
Website: trynurture.se
Email: support@nurture.eu
Unikum Gruppen ApS is referred to below as “Nurture”, “we”, “us” or “the seller”.
The buyer is the consumer who places an order on trynurture.se and is referred to below as “the customer”, “you” or “the buyer”.
By visiting the website, using our services or purchasing products from us, you agree to these Terms and Conditions as well as any other policies referred to on the website.
2. Contact Information
Unikum Gruppen ApS
CVR: 46503376
Lyngby Hovedgade 10 A
2800 Kongens Lyngby
Denmark
Website: trynurture.se
Email: support@nurture.eu
If you have any questions regarding orders, subscriptions, deliveries, returns or complaints, you can contact us by email.
3. Online Store Terms
To make a purchase on the website, you must have the legal capacity to enter into the relevant agreement.
You may not use our products, website or services for any unlawful or unauthorised purpose or in any way that violates applicable law.
You must not transmit viruses, malicious code or otherwise attempt to interfere with the functionality or security of the website.
In the event of serious violations of these Terms and Conditions, we reserve the right to restrict or terminate access to our services to the extent permitted by law.
4. General Conditions
We reserve the right to refuse or cancel orders where there are legitimate reasons to do so, for example in cases of suspected fraud, incorrect payment information, obvious pricing errors or misuse of our services.
You may not reproduce, duplicate, copy, sell, resell or otherwise commercially exploit the website or any part of its content without our written permission.
The headings used in these Terms and Conditions are included for convenience only and do not affect their interpretation.
5. Information on the Website
We aim to ensure that all information on trynurture.se is accurate, complete and up to date.
However, the website may contain typographical errors, technical errors, outdated information or other inaccuracies.
We reserve the right to correct information, product descriptions, prices and other content when necessary.
Information on the website relating to nutrition, nutrients and health is provided for general informational purposes only and should not be considered individual medical advice.
6. Prices and Fees
Prices on trynurture.se are stated in Swedish kronor (SEK) and include applicable VAT unless otherwise clearly stated.
The total price of your order, including any shipping costs and other mandatory charges, will be displayed before you complete your purchase.
We may change product prices and prices for future orders.
A price change will not affect a one-time order that has already been completed.
For subscriptions, the specific terms set out in the “Subscriptions” section below apply.
7. Products
Our products are sold through trynurture.se and may be available in limited quantities.
We make every effort to display products, packaging, colours and images as accurately as possible. However, the actual appearance of a product may differ slightly from the images shown on the website, for example due to production changes or differences in how colours appear on different screens.
We reserve the right to change our product range, product packaging and product information, as well as to discontinue products.
Such changes do not affect the customer’s statutory rights relating to products already purchased.
8. Customer and Payment Information
When placing an order, you are responsible for ensuring that the information you provide is accurate and complete.
This includes, among other things:
- name
- delivery address
- billing information
- email address
- telephone number
- payment information
You are responsible for keeping your information up to date if it changes, particularly if you have an active subscription.
We reserve the right to limit or refuse orders that appear to be placed for unauthorised resale, fraud or other misuse.
9. Orders
Products are ordered through trynurture.se.
When you complete an order, you will normally receive an order confirmation by email.
The order confirmation includes information such as the products ordered, price and relevant delivery details.
It is your responsibility to provide a correct email address so that we can send you order information and other important communications.
If we are unable to accept or fulfil an order, we will inform you as soon as possible.
10. Payment
Available payment methods are displayed at checkout.
Payments are handled fully or partly by third-party payment providers. We do not store complete card details on our own systems when payment is processed by an external payment provider.
Payment providers may process your information in accordance with their own terms and privacy policies.
For card payments, an amount may be authorised or charged when the order is processed, depending on the payment solution used.
For subscriptions, you agree that your selected payment method may be used for recurring payments in accordance with the terms of your subscription.
11. Subscriptions
Certain products on trynurture.se may be purchased as a subscription.
When you select a subscription, the following information will be clearly presented before you complete the purchase:
- the applicable price
- how often deliveries are made
- how often payment is charged
- any subscription discount
- any minimum commitment period
- the terms for changing or cancelling the subscription
By starting a subscription, you agree that new orders will automatically be created according to your selected delivery interval and that payment will automatically be charged using your selected payment method.
Automatic Renewal
The subscription will continue and renew automatically according to the selected delivery interval until cancelled, unless otherwise expressly stated when the subscription is started.
If no minimum commitment period is clearly stated when the subscription is started, the subscription will continue until cancelled and will have no minimum commitment period.
Changing or Pausing a Subscription
Where the functionality is available, you may be able to manage the following through your customer account:
- upcoming delivery date
- delivery frequency
- delivery address
- payment information
- product selection
- pausing an upcoming delivery
Available options may vary.
You can also contact us at support@nurture.eu.
Cancelling a Subscription
You may cancel your subscription in accordance with the terms presented when the subscription was started.
If no specific notice period or minimum commitment period was stated, the subscription may be cancelled at any time.
Cancellation applies to future orders that have not yet been processed.
To prevent your next subscription order from being processed, cancellation must be completed before the relevant renewal date or the final change deadline communicated to you.
Information about your next delivery and/or renewal may be available in your customer account or in communications sent to you.
You can cancel your subscription using the available functionality on the website or by contacting us at support@nurture.eu. We do not restrict any statutory right you may have to cancel an agreement by another legally valid method.
Subscription Price Changes
We may change the price of future subscription deliveries.
If a price change affects your active subscription, we will inform you before the new price takes effect so that you have the opportunity to cancel the subscription before the next affected delivery.
Price changes do not affect subscription orders that have already been processed.
12. Delivery
Available delivery options and any shipping costs are displayed at checkout.
Estimated delivery times are stated on the website, at checkout or in connection with the order confirmation.
Delivery times are estimates and may be affected by circumstances outside our control.
If a delivery is delayed, you have the rights provided by applicable consumer legislation.
The customer is responsible for providing a correct and complete delivery address.
If a parcel cannot be delivered due to incorrect information provided by the customer, the customer may, to the extent permitted by law, be responsible for reasonable costs associated with a new delivery.
13. Right of Withdrawal and Returns
As a consumer, you generally have a 14-day right of withdrawal when purchasing goods at a distance.
For the purchase of an individual product, the withdrawal period normally begins on the day after you receive the product.
For a new subscription involving regular deliveries, the withdrawal period will normally begin in connection with receipt of the first product under the subscription, in accordance with applicable law.
To exercise your right of withdrawal, you must notify us within the withdrawal period that you wish to withdraw from the purchase.
You may do this using the withdrawal functionality available on trynurture.se or by contacting:
You do not need to provide a reason for exercising your right of withdrawal.
Sealed Food Supplements
Certain products may be sealed for health or hygiene reasons.
Where a product falls within the statutory exception for sealed goods that are not suitable for return for health protection or hygiene reasons, the right of withdrawal ends once the seal has been broken.
Opened products or products with broken seals may therefore, in certain circumstances, be excluded from the right of withdrawal.
This does not affect your right to make a complaint if the product is defective.
Returns
After notifying us that you wish to exercise your right of withdrawal, the product must be returned without undue delay and no later than within the period required by law.
Contact support@nurture.eu for current return instructions.
Unless otherwise stated, the customer is responsible for the direct cost of return shipping when exercising the right of withdrawal.
Products must be returned in a manner that protects them from damage during transport.
Refunds
Where the right of withdrawal has been validly exercised, we will refund payments that must be refunded under applicable law.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.
To the extent permitted by law, we may withhold the refund until we have received the returned product or until you provide evidence that the product has been returned, whichever occurs first.
14. Complaints and Defective Products
If a product is defective, you have the right to make a complaint in accordance with applicable consumer legislation.
For Swedish consumers, the statutory right to complain about original defects generally applies for three years under Swedish consumer law.
A complaint must be made within a reasonable period after the defect has been discovered. A complaint made within two months after discovering the defect will normally always be considered to have been made within a reasonable period.
Please contact us at:
Please describe the issue and, where relevant, include:
- order number
- a description of the defect
- photographs of the product and packaging
- batch number or other relevant product information
For an approved complaint, we will cover the costs that we are legally required to cover.
Your right to make a complaint is separate from your right of withdrawal.
15. Third-Party Services
We may use external service providers for purposes including:
- payments
- ecommerce functionality
- subscription management
- delivery
- analytics
- customer service
- marketing
Some of these services may have their own terms of use and privacy policies.
We are not responsible for the functionality or content of independent third-party services beyond what is required under mandatory law.
16. Third-Party Links
The website may contain links to external websites or services operated by third parties.
We are not responsible for the content, security, availability or privacy practices of websites that we do not control.
We recommend that you review the relevant third party’s terms and privacy policy before using their services.
17. Comments and Other Submitted Material
If you submit reviews, feedback, images, comments, suggestions or other material to us, you are responsible for ensuring that the material does not infringe the rights of any third party or violate applicable law.
You must not submit content that is unlawful, threatening, abusive, misleading or contains malicious code.
Where you expressly grant us permission to use submitted material, we may use it in accordance with the consent or terms applicable to the relevant submission.
18. Personal Data
When you use trynurture.se or purchase from us, we process personal data.
Information about how we collect, use, store and share personal data is provided in our Privacy Policy on trynurture.se.
Personal data is processed in accordance with applicable data protection legislation, including the GDPR where applicable.
19. Errors and Inaccuracies
The website may contain typographical errors, incorrect prices, inaccurate product descriptions or other incorrect information.
We reserve the right to correct such errors and update information.
If an obvious error affects an order you have already placed, we will contact you as soon as possible.
Nothing in this section limits your rights under mandatory consumer legislation.
20. Prohibited Uses
You may not use the website or its content to:
- violate applicable law
- infringe our or any third party’s intellectual property rights
- distribute malicious code
- attempt to gain unauthorised access to the website or our systems
- collect other individuals’ personal data without a lawful basis
- commit fraud
- conduct automated data collection in violation of applicable law or our rights
- interfere with the security or functionality of the website
We may restrict access to the website in cases of misuse or violations of these Terms and Conditions.
21. Intellectual Property Rights
Material available on trynurture.se, including but not limited to:
- images
- graphics
- logos
- product designs
- text
- videos
- trademarks
- website design
is owned by or used with permission by Unikum Gruppen ApS or our partners.
The material may not be copied, distributed, published or used commercially without written permission.
22. Liability
We are responsible for our obligations under applicable consumer legislation.
However, to the extent permitted by law, we are not responsible for damage or losses caused by circumstances outside our reasonable control.
We are also not responsible for indirect losses that could not reasonably have been foreseen when the agreement was entered into, to the extent such limitations are permitted under applicable law.
Nothing in these Terms and Conditions shall be interpreted as limiting or excluding any rights that a consumer has under mandatory law.
23. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall, to the extent possible, be limited or removed without affecting the validity of the remaining provisions.
The remaining provisions will continue to apply.
24. Termination of Services and Subscriptions
These Terms and Conditions apply for as long as you use our services or have an ongoing agreement with us.
Subscriptions may be cancelled in accordance with Section 11.
Obligations that arose before an agreement was terminated are not automatically affected by the termination.
An order that has already been processed may be subject to separate provisions regarding withdrawal, returns and complaints.
25. Entire Agreement
These Terms and Conditions, together with the order confirmation and any other terms or policies expressly applicable to your purchase, constitute the agreement between you and Unikum Gruppen ApS in relation to the relevant order or service.
If any part of these Terms and Conditions conflicts with mandatory consumer legislation, the mandatory legislation will prevail.
26. Governing Law and Disputes
Unikum Gruppen ApS is a Danish company.
These Terms and Conditions shall, to the extent permitted, be governed by Danish law.
However, this choice of law does not deprive a consumer of the protection provided by mandatory consumer legislation in the country where the consumer has their habitual residence where such legislation applies.
For Swedish consumers, this means that mandatory Swedish consumer rights continue to apply where our business is directed towards the Swedish market.
If a dispute arises, we ask that you first contact us at:
We will attempt to resolve disputes amicably.
Swedish consumers may also contact the Swedish Consumer Agency’s consumer guidance services or the European Consumer Centre for information and assistance regarding cross-border consumer disputes.
Where applicable, a dispute may also be submitted to the Swedish National Board for Consumer Disputes (ARN).
27. Force Majeure
We are not responsible for delays or failure to perform our obligations where this results from extraordinary circumstances outside our reasonable control.
Such circumstances may include:
- war
- natural disasters
- significant government actions
- major labour disputes
- serious disruptions to transport or distribution systems
- major operational disruptions
- other comparable events
This applies only to the extent and for the period during which the relevant circumstances actually prevent us from fulfilling our obligations.
28. Changes to These Terms
We may update these Terms and Conditions where necessary, for example due to changes in our business, services or applicable legislation.
The latest version will be published on trynurture.se.
Changes do not apply retroactively to one-time purchases that have already been completed.
If a material change affects an active subscription, we will notify the customer within a reasonable period before the change takes effect where required by law or the applicable agreement.
29. Food Supplements and Health Information
Products sold through trynurture.se are food supplements and should be used in accordance with the information and instructions provided on the product label and packaging.
Food supplements are not intended to diagnose, treat, cure or prevent disease.
Information provided on the website is intended for general informational purposes only and is not a substitute for individual medical advice, diagnosis or treatment from a doctor or other qualified healthcare professional.
Do not exceed the recommended daily dose.
Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
If you take medication, have a medical condition or are unsure whether a product is suitable for you, you should consult a doctor or other qualified healthcare professional.
Individual needs and responses may vary.
Product reviews, comments and other statements from customers or other users represent their personal experiences and should not be considered medical advice or a guarantee of any particular result.